Frequently Asked Questions

What’s your minimum order quantity or value?

 

  • The minimum order value for wholesale orders is £150.00.
  • Any orders over £250.00 qualify for free UK shipping.
  • Minimum order quantity by product can be viewed in the product description.
 

How do I see your prices?

 

 

What payment types do you accept?

 

  • Debit/Credit card
  • Paypal
  • Apple pay
  • Bank transfer
 

What are your turnaround times?

 

  • We aim to dispatch all orders within 3-5 working days of receipt.
  • During busy periods dispatch times may exceed this estimate by 2-3 days, please contact us if you need more information.
 

Do you ship to my country?

 

  • Yes, we ship worldwide.
 

Can I get a shipping quote?

 

  • A shipping quote will be calculated automatically at the checkout (you can view this before completing your purchase).
 

Can I add to my order after it’s placed?

 

  • Please contact us within 24 hours if you need to make any changes to your order
 

Do prices include VAT?

 

  • The prices shown on the website exclude VAT.
  • Where applicable, VAT is calculated in the basket before you checkout.
 

Can I resell your products on Amazon/Ebay/other marketplaces?

 

  • Yes, we are happy for you to sell our products on marketplaces
 

Do you accept returns?

 

  • We are unable to accept returns; our products are made to order.
  • If there is a problem with your order please let us know within 48hrs of receipt.
 

Do you Dropship?

 

  • Dropshipping is not a service that we have available.
 

Do you offer credit terms?

 

  • We don’t offer credit accounts; all orders are on a pro-forma basis.
  • Invoices need to be paid before production can begin.
 

Can I use content from your wholesale/retail websites?

 

  • We are more than happy for you to use our imagery.
  • Please refrain from using our product descriptions.

 

 
Question not answered here? Please Get In Touch.